Last updated: 1 October 2026
Hire, installation and pack-down are included only when listed in your accepted quote.
Your booking
Your quote should confirm the items, hire dates, venue, delivery or collection arrangements, installation work, access times and any bond or extra charges.
Hired items remain our property or the supplier's property. Purchased graphics and equipment are listed separately.
Venue access
Give us accurate booth dimensions, venue rules, organiser deadlines, loading details and an on-site contact. Tell us about stairs, restricted access or delivery booking systems.
We will confirm who is arranging permits, rigging, electrical work and any specialist approvals. If access problems arise, we will discuss any extra work or charges first, unless immediate action is needed for safety.
Looking after hired items
Use equipment for its agreed purpose and follow the care and safety instructions. Do not change structural or electrical parts without approval. Report faults, loss or damage promptly. Stop using anything that appears unsafe.
You are not responsible for normal wear, existing faults or damage caused by us.
Collection and damage
Have hired items ready at the agreed collection time. If an item is lost or damaged because you did not take reasonable care, we will explain the evidence and any reasonable repair or replacement cost. We will take its age, condition and responsibility for the damage into account.
Any late-return, cleaning, storage or bond terms must be agreed before booking. This policy does not add automatic fees.
Changed event plans
Contact us as soon as your plans change. We will check options for rescheduling or cancellation and explain any costs that cannot be recovered.
Our returns and refunds policy also applies. Your rights protected by law are unchanged.
Contact us
The Easy Booth Pty Ltd (The Easy Booth)
ABN 54 697 962 995
26 Luland Street, Botany NSW 2019, Australia
Email: hello@theeasybooth.com.au
Phone: 0490 179 925