Refund policy

Last updated: 1 October 2026

If something is wrong with your order, please contact us. We will work with you to resolve it.

Your rights

Australian Consumer Law gives customers rights when goods or services are faulty, do not match their description or do not do what they should. These rights can also apply to business purchases and custom-printed products.

For a major problem with goods, you can generally choose a refund or replacement. For a minor problem, we can usually fix it within a reasonable time. For services, you may be entitled to a fix, cancellation, refund or other remedy depending on the problem. Compensation may also be available for reasonably foreseeable loss or damage.

These rights are not limited to a manufacturer's warranty. Nothing in our policies takes away rights protected by law.

Change of mind

We do not accept returns simply because you change your mind, choose the wrong size or no longer need an item. This applies to standard products and custom-made or printed products. It does not affect your rights if we supply the wrong item, provide incorrect advice or fail to meet a consumer guarantee.

Changing or cancelling an order

Contact us as soon as possible. We will check what can still be changed or stopped.

If we agree to a change-of-mind cancellation, we may charge for reasonable work already done and costs we cannot recover or avoid. We will explain those costs and refund the remaining balance. Payment is not automatically lost because you ask to cancel.

Once production starts, some work may be too far along to change. We will explain your options and any extra costs before agreeing to a change. This does not reduce any refund or remedy you are owed by law.

How to get help

Email your order or invoice number and a short description of the issue. Include photos if helpful. We may need to inspect the item.

Please contact us before returning a large display so we can arrange suitable transport. Where the law requires it, we will cover reasonable return costs and arrange collection of bulky goods. We will confirm the next steps and refund timing with you.

Contact us

The Easy Booth Pty Ltd (The Easy Booth)
ABN 54 697 962 995
26 Luland Street, Botany NSW 2019, Australia
Email: hello@theeasybooth.com.au
Phone: 0490 179 925